Claim Processors Degradation – Investigating Service Alerts

Incident Report for Cervey LLC Status Page

Resolved

We have identified and resolved the issue affecting our Claim Processors systems. All impacted monitors have returned to a healthy state. We will continue to monitor the systems closely. Thank you for your patience.

Posted Jan 21, 2026 - 19:32 CST

Update

Impacted Monitors:
- Eval A Processor
- Eval B Processor

Posted Jan 21, 2026 - 18:41 CST

Investigating

We are currently investigating an issue affecting our Claim Processors systems. The monitor(s) below have triggered alert(s), indicating potential degradation in performance or availability.

Impacted Monitors:
- Eval A Processor

Our engineering team is actively investigating the root cause and working to mitigate the impact. We will provide updates as more information becomes available.

Posted Jan 21, 2026 - 18:40 CST

This incident affected: Claim Processors (Eval A Processor, Eval B Processor).