We have identified and resolved the issue affecting our Claim Processors systems. All impacted monitors have returned to a healthy state. We will continue to monitor the systems closely. Thank you for your patience.
Posted Jan 08, 2026 - 21:46 CST
Update
Impacted Monitors: - Direct Connect (Prod) Processor - RedSail (PowerLine) Processor - Test Claim A-1 Processor - Test Claim B-1 Processor
Posted Jan 08, 2026 - 21:42 CST
Update
Impacted Monitors: - RedSail (PowerLine) Processor - Test Claim A-1 Processor - Direct Connect (Prod) Processor
We are currently investigating an issue affecting our Claim Processors systems. The monitor(s) below have triggered alert(s), indicating potential degradation in performance or availability.
Impacted Monitors: - Test Claim A-1 Processor
Our engineering team is actively investigating the root cause and working to mitigate the impact. We will provide updates as more information becomes available.
Posted Jan 08, 2026 - 21:40 CST
This incident affected: Claim Processors (Direct Connect (Prod) Processor, RedSail (PowerLine) Processor, Test Claim A-1 Processor, Test Claim B-1 Processor).