We have identified and resolved the issue affecting our Claim Processors systems. All impacted monitors have returned to a healthy state. We will continue to monitor the systems closely. Thank you for your patience.
Posted Oct 31, 2026 - 22:17 CDT
Update
Impacted Monitors: - Relay Processor - Direct Connect (Prod) Processor - RedSail (PowerLine) Processor - Test Claim A-1 Processor - Test Claim B-2 Processor
Posted Oct 31, 2026 - 22:09 CDT
Update
Impacted Monitors: - Relay Processor - RedSail (PowerLine) Processor - Test Claim A-1 Processor - Direct Connect (Prod) Processor
Impacted Monitors: - Relay Processor - Test Claim A-1 Processor - Test Claim B-1 Processor
Posted Oct 31, 2026 - 21:58 CDT
Update
Impacted Monitors: - Test Claim A-1 Processor - Relay Processor
Posted Oct 31, 2026 - 21:57 CDT
Investigating
We are currently investigating an issue affecting our Claim Processors systems. The monitor(s) below have triggered alert(s), indicating potential degradation in performance or availability.
Impacted Monitors: - Test Claim A-1 Processor
Our engineering team is actively investigating the root cause and working to mitigate the impact. We will provide updates as more information becomes available.
Posted Oct 31, 2026 - 21:57 CDT
This incident affected: Claim Processors (Relay Processor, Direct Connect (Prod) Processor, RedSail (PowerLine) Processor, Test Claim A-1 Processor, Test Claim B-2 Processor).