We have identified and resolved the issue affecting our Claim Processors systems. All impacted monitors have returned to a healthy state. We will continue to monitor the systems closely. Thank you for your patience.
Posted Apr 19, 2026 - 19:36 CDT
Update
Impacted Monitors: - Claim Submission (API) - Direct Connection (API) - Change Health Processor
Posted Apr 19, 2026 - 18:16 CDT
Update
Impacted Monitors: - Direct Connection (API) - Claim Submission (API)
Posted Apr 19, 2026 - 18:15 CDT
Investigating
We are currently investigating an issue affecting our Claim Processors systems. The monitor(s) below have triggered alert(s), indicating potential degradation in performance or availability.
Impacted Monitors: - Direct Connection (API)
Our engineering team is actively investigating the root cause and working to mitigate the impact. We will provide updates as more information becomes available.
Posted Apr 19, 2026 - 18:14 CDT
This incident affected: Claim Processors (Change Health Processor, Claim Submission (API), Direct Connection (API)).