We have identified and resolved the issue affecting our Services systems. All impacted monitors have returned to a healthy state. We will continue to monitor the systems closely. Thank you for your patience.
Posted Apr 19, 2026 - 19:36 CDT
Update
Impacted Monitors: - Reconciliation Remit Service - Pre / Post Edit Service - Generated Report Service - Gateway Service - Import Service - DataQ Import Service - Claim Evaluation Service
Posted Apr 19, 2026 - 18:25 CDT
Update
Impacted Monitors: - Reconciliation Remit Service - Generated Report Service - Gateway Service - Import Service - DataQ Import Service - Pre / Post Edit Service
Posted Apr 19, 2026 - 18:24 CDT
Update
Impacted Monitors: - Reconciliation Remit Service - Generated Report Service - Gateway Service - Import Service - DataQ Import Service - eFax Service
Posted Apr 19, 2026 - 18:24 CDT
Update
Impacted Monitors: - Reconciliation Remit Service - Generated Report Service - Gateway Service - Import Service - DataQ Import Service
Posted Apr 19, 2026 - 18:24 CDT
Update
Impacted Monitors: - Generated Report Service - Gateway Service - Import Service - Reconciliation Remit Service
Posted Apr 19, 2026 - 18:24 CDT
Update
Impacted Monitors: - Generated Report Service - Gateway Service - Import Service - Medispan Import Service
Posted Apr 19, 2026 - 18:24 CDT
Update
Impacted Monitors: - Generated Report Service - Import Service - Gateway Service
Posted Apr 19, 2026 - 18:02 CDT
Update
Impacted Monitors: - Generated Report Service - Import Service
Posted Apr 19, 2026 - 18:01 CDT
Update
Impacted Monitors: - Generated Report Service - Order Replenishment Service
Posted Apr 19, 2026 - 18:01 CDT
Investigating
We are currently investigating an issue affecting our Services systems. The monitor(s) below have triggered alert(s), indicating potential degradation in performance or availability.
Impacted Monitors: - Generated Report Service
Our engineering team is actively investigating the root cause and working to mitigate the impact. We will provide updates as more information becomes available.
Posted Apr 19, 2026 - 18:00 CDT
This incident affected: Services (Claim Evaluation Service, Reconciliation Remit Service, Pre / Post Edit Service, Generated Report Service, Gateway Service, Import Service, DataQ Import Service).